Whispur insist the Management principle of treat customer as God, satisfy all kinds of equipment requirements from customers, supply speedy and efficient sales and after-sales services, and let customers enjoy excellent service in whole cooperation.
Airport pick up and visit
professional authority, worriless whole-process
Professional customer file management Permanent tracking service
Even a nail or rivet, don't worry about the loss of accessories
After-sales service team of Whispur Group have more than 30 experienced technicians. Some of them have more than 30 years experience in mining. We promise that arrive the site within 24 hours in China and 48 hour all over the world(not including the Visa-applying time). We'll use the shortest time to solve the problem.
Return visit the project regularly, know the equipment running condition and user feedback, solve the problems for customer.
After getting customers demand via telephone or email, our technicians will communicate with customer, if need technicians go to site, then arrange the trip.
The after-sales service team, which is made up by more than 30 mining experts, will be always ready. Wherever going wrong, they will arrive site at the first time and solve problems.
After technician solving problem, our company will pay a return visit and guarantee the problems have been solved thoroughly.